What we collect
- Account: email, display name, password (stored only as a salted hash), preferred language, optional bio and avatar.
- Contributions: reviews, photographs (metadata such as location is stripped on upload), condition reports, suggestions, questions, votes, saves, reports.
- Buzz and messages: posts, comments, partner posts (including who wrote a post that hides its author’s name), private messages, who you have blocked, and the dates you accepted the community guidelines and confirmed you are 18 or over.
- Rentals: requests, messages between you and a vendor, and status history. Vendors additionally provide business contact and location details.
- Location: only if you press “Use my location”; it is used for that search and not stored.
- Technical: a session cookie to keep you logged in and a language cookie. No advertising trackers.
Who sees what
- Public: your display name, handle, level, badges, and approved contributions.
- Vendors see the display name and the note you send with a rental request, plus your messages. They do not see your email unless you share it.
- On a partner post with a hidden name, other members do not see who posted it until that person replies to them. The person who posted always sees who writes to them.
- Private messages are seen by the two people in the conversation. Moderators can read a conversation only after one of them reports it. People you block are not told.
- Moderators and administrators can see reported content, contribution history, and account status to act on reports.
Retention and deletion
You can edit your profile and delete your own reviews and reports. To delete your whole account, use the Delete your account page: it works in the app, on the website, and without logging in. This is what happens to your data.
What we delete
- Your profile: name, photo, bio and handle.
- Your email address and password.
- Your sign-in sessions and app tokens.
- The phones and tablets that get your push notifications.
- Your saved items.
- Your notification history.
- The private messages you sent.
- Rental requests that never became a rental.
What we keep, and for how long
- Condition reports, reviews, photos, questions, answers and campsite edits you contributed. Other campers rely on them, so they stay, but they are no longer linked to you. They show as "Deleted user". If you want some of them removed, say so in your request.
- Where a rental was completed, the rental record (dates, items and amounts): up to 7 years, for the vendor's accounts and ours.
- Moderation records about rule violations: up to 1 year.
How long it takes
We act on a request within 30 days. Until then your account keeps working, and you can cancel the request on this page.
Third parties
Map tiles are loaded from a tile provider, which receives your IP address and the map area you view. Some records are derived from OpenStreetMap. We do not sell data.