How to ask
- In the app: open Settings, choose Delete account, and confirm.
- On the website, logged in: press the button below and confirm.
- Without logging in: fill in the form below with the email you signed up with.
- We check the request. For a request made without logging in, we may contact you at that email to check it is yours. Then we delete the account.
What we delete
- Your profile: name, photo, bio and handle.
- Your email address and password.
- Your sign-in sessions and app tokens.
- The phones and tablets that get your push notifications.
- Your saved items.
- Your notification history.
- The private messages you sent.
- Rental requests that never became a rental.
What we keep, and for how long
- Condition reports, reviews, photos, questions, answers and campsite edits you contributed. Other campers rely on them, so they stay, but they are no longer linked to you. They show as "Deleted user". If you want some of them removed, say so in your request.
- Where a rental was completed, the rental record (dates, items and amounts): up to 7 years, for the vendor's accounts and ours.
- Moderation records about rule violations: up to 1 year.
How long it takes
We act on a request within 30 days. Until then your account keeps working, and you can cancel the request on this page.
Questions about your data? Contact us through the Help page.
Not logged in?
Send the request with the email you signed up with.